Privacy policy

Thank you for choosing to be part of Minds Journey Counselling ("Company", "we", "us" , "our").  We are committed to protecting your personal information and your right to privacy.  If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact mindsjourneycounselling@gmail.com.

When you visit our website https://mindsjourneycounselling.com (the "Website"), and more generally use any of our services (the "Services", which include the Website), we understand that you are trusting us with your personal information.  Your privacy is taken seriously.  In this privacy notice, we seek to explain to you what information we collect, how we use it and what rights you have in relation to it.  It is hoped that you take time to read through it carefully.  If there are any terms in this privacy notice that you do not agree with, then please decline use of our Services.

This applies to all information collected through our Services.

We collect personal information that you provide to us when you express an  interest in information about us and our Services.

The personal information that we collect can include the following:

Personal Information Provided by You. Names; phone numbers; email addresses; and other similar information.

All personal information that you provide must be true, complete and accurate, and you must notify us of any changes to such personal information.

We automatically collect certain information when you visit, use or navigate the Website.  This information does not reveal your specific identity (like your name or contact information) but may include device usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URL's, device name, country, location, information about how and when you use our Website and other technical information.  The information forms part of the security and operation of our Website, and for our internal analytics and reporting purposes.

We use personal information collected via our Website to fulfil our contract with you, compliance with legal obligations outlined in GDPR 2018.

These include the delivery and facilitation or services to the user. We may use your information to respond to your inquiries and solve any potential issues you might have have with the use of our Services.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold on you based on the following legal basis:

• If you have given us specific consent to use your personal information for a specific purpose.
• If it is for a legitimate business interest.
• Where we have entered into a contract with you and we need to fulfil the terms of the contract.
• If required by a court of law, such as a judicial proceeding, court order, or legal process.  Including a response to national security.
• If we believe that it is necessary to investigate, prevent, or take action regarding suspected fraud and threats to the safety of any person, including illegal activities.

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

Your information is anonymised  and stored securely, it is isolated from any further processing until deletion is possible.  This is 7 years.

We do not knowingly collect data from children under 18 years of age.  By using the Website, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Website.

You have certain rights under applicable data protection laws.  These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.  In certain circumstances, you may also have the right to object to the processing of your personal information.